Returns and Shipping Policy

Refund and Returns Policy

Due to the nature of our products, we do not accept returns and refunds. All sales are final. Due to issues of hygiene and health and safety requirements, we will not be accepting any returns or exchanges. We apologise for any inconvenience this may cause.
We only accept refunds in the following cases:
– Product was damaged during shipping
– You received the wrong item

Damages and issues
Please inspect your order upon reception and contact us at [email protected] within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Policy
All delivery times are subject to operation timelines of our service provider, packages will occasionally experience delays in which we cannot control.
All orders are posted from our distribution center within a working day.
DHL Express 3-7 working day delivery.

Customs and Import Regulations
As global laws and regulations regarding nicotine continue to change, we highly recommend staying informed about the current importation laws at your destination. AUSNP LLC is not responsible for any customs holds or delays.